Disability Awareness and Sensitisation Trainings
Disability awareness and sensitization is a key to good client/guest experience. Training and sensitization of staff is of utmost importance to make sure that the staff is confident and does not feel uneasy, or simply be uncertain, about how best to deal with disabled customers. For example, they may have problems communicating with someone who has no speech or is deaf, or they know what questions to ask someone in a wheelchair to ensure that their journey is as trouble-free as possible.
These trainings are tailor made for industry type. It is a good idea that that such a training is part of the induction programme of an employee and repeated at regular intervals throughout their careers. Some of the common issues discussed in the training include:
- Knowing more about what is disability including the barriers faced by them.
- Escorting people with disabilities
- Enabling staff to “think on their feet”
- The right terminology to use so as not to offend anyone
Depending on the depth of the training, the sessions may be for 2 hours to sixteen hours. The training programme is fluid and with very interactive sessions. Also it is made sure that minimally one of the trainers has a first hand knowledge of disability. Considering the interactive nature of the training it is preferred to have a small group.